Refund Policy

This policy explains refunds for purchases from Wcard Technology Private Limited ("wCard.io", "we" or "us") on wCard.io. To ask for a refund, email contact@wcard.io with your order details.

This policy doesn't limit your legal rights. That includes any legal right to cancel an online purchase, and your rights if goods or services are faulty or not as described.

Premium and Teams subscriptions

• 7-day money-back guarantee: if you have a technical issue within 7 days of buying and we can't resolve it, we will refund 100% of your payment.
• You need to tell us what the issue is so we can try to fix it first. We don't offer no-questions-asked refunds.
• Other than this guarantee and your legal rights, subscription payments are final.
• You can cancel at any time in Account Settings. Paid features continue until the end of the period you've paid for, and cancelling doesn't refund that period.

Personalised NFC cards and products

Products made for you, including personalised NFC cards, can't be returned unless they are defective, damaged or wrong. Product pages also show when an item is non-refundable.

Other physical products

You can return products that aren't personalised within 7 days of delivery if they are unused, complete and in their original packaging. Unless the law says otherwise, you pay the return shipping.

Defective, damaged or wrong products

Contact us within 7 days of delivery. We may ask for a photo or video. We will replace the product or refund you, and we will cover any return shipping we ask you to arrange.

Reseller registration

Reseller registration payments are non-refundable, except where the law requires a refund.

How refunds are paid

We refund using your original payment method. After we approve a refund, it can take up to 14 days to reach you, depending on your bank or payment provider. If you're returning a product, we may wait until we've received and checked it.

Contact

Email contact@wcard.io. You can also change your Cookie Settings.