Refund Policy

Last updated: November 09, 2021

All our clients are very important to us, that's why Wcard ("Company"), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://wcard.io ("Website").

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email contact@wcard.io.

Some of the goods can be returned within 1 day of delivery and are eligible for a refund. You have the right, without giving a reason, to return such goods, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 1 day without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs).

See the Exceptions section below to learn more about which goods are not eligible for a refund.

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.

STANDARD RETURNS

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

If the item is not subject to an Exception, you must place your refund request within 1 day of delivery of the item.

Please contact our Support to begin the return and refund process, Support team will walk you through the process and help you.

In case of the return of the goods, you will be responsible for paying the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund.

Once the Goods have been received and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 14 day to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

RETURN EXCEPTIONS

Your right to return quality goods purchased in the online store does not apply to:

  • Goods that have been personalized for your buyer (i.e No NFC card can be returned).

  • Discounted items can not be returned.

DEFECTIVE GOODS

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.

In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).